Returns, Replacements, Refunds, and Cancellations

Returns/ Replacement:

JVS ORGANIC & UNIQUE PRODUCT does not accept return if the product packaging has been tempered, altered, opened or if the products have been used. Original packaging (mono cartons, labels, etc.) missing. If the return/ replacement request is generated after 4 days from the date of delivery or if the damaged/ missing product is reported after 2 days from the date of delivery.

If, however, the packaging is still intact & in the same condition as it was when the customer has received the product then after customer may contact us for a return.

Under what conditions can I return/ replace my product ?

1. 1. Wrong product delivered
   2. Expired product delivered
   3.  Damaged prouduct delivered (Physical damage/ tampered product or packaging.)
   4. Incomplete order (missing products)

To raise a return request you have to follow the following steps:

• • Step 1- Raise a return/ replacement request within 4 days from the date of delivery.
    • Please raise a request here with order and contact details –
    • You can also raise a request with us by sending deliver product details and photos to jvsorganicayurvdic555@gmail.com

Note: In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.

• • Step 2- We can take 2-4 working days to review your return request.
  • Step 3 – After reviewing your return request, if your request is approved then we will send our courier partner to pick up the products delivered to you. In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet or in your Bank Account.
  • Step 4 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
  • Step 5- If you ask for the refund of the returned product it will be refunded in your PayTM Wallet or in your Bank Account provided by you.

NOTE: Please note that the Shipping  charges are non-refundable.

Cancellation Policy

Orders can be only cancelled till the status is NOT SHIPPED.

    You can cancel order from the CANCEL REQUEST button from order details page under My account section. You just need to give reason for cancellation, & leave rest on us. 

OR

Please call us on +91 9877080711(Mon-Fri 9am to 6pm), and we will help you in cancelling the order.

How will I receive the refund for my cancelled or returned product?

In case of prepaid  orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7-10 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7-10 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 15 days after the return has been picked up.

Can I return part of my order?

 Yes, you can return any product that are eligible for returns within 4 days of delivery.